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Policies

Privacy

Your privacy will always be respected. You will be fully draped or covered during all treatments. You may wish to bring your bathing suit for body treatments or use disposable undergarments provided by the spa.

Reservations

We highly recommend making reservations in advance, however, feel free to call on short notice, as we may have an opening or cancellation. A credit card will be necessary to hold your reservation for any package.

Arrival

Please arrive a minimum of 15 minutes prior to your first service appointment to allow yourself time to check in and begin relaxing.

Late Arrival

Your service will finish at the scheduled time while the normal treatment fee remains unchanged. For some treatments, late arrivals cannot be accommodated.

Cancellation Policy

Scheduling a “service” is the core of our business. Because time is reserved especially for you, we ask that you notify us 24 hours in advance to change or cancel an appointment. Please understand, if you forget to cancel your appointment without enough notice, we miss the opportunity to fill that time and your service provider does not get paid. We understand that life happens and we ask that you let us know this, so we can do our best and happily waive the fee. If you plan on enjoying one of our spa packages, a 48-hour cancellation notice is necessary or we reserve the right to charge the full service amount to your credit card.

 

1st time No Show, Cancelled or rescheduled in less than 24 hours you will be charged 50% of the services you were to receive.

 

2nd time No Show, Cancelled or rescheduled in less than 24 hours you will be charged 75% of the services you were to receive.

 

What if we have to cancel or reschedule in less than 24 hours?

Just as we understand that life happens, we sincerely appreciate if your service provider falls ill, or has a family emergency. We will give you as much notice as possible, and will happily upgrade your next service with an add on treatment as a Thank You for understanding.

Refund Policy

Gift cards are non-refundable and may be used for services or products of your choice.

Cell Phone Usage

For enjoyment and relaxation for all of our clients, we ask that you turn your cell phones off or on Vibrate.

Children Visiting Our Salon

For safety, enjoyment and relaxation for all of our clients, we ask that children under the age of 12 are brought to the salon only when receiving services and accompanied by an adult at all times.

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